Keep your floors and carpets looking good as new for years to come with these care and maintenance tips. We have all sorts of guidelines for cleaning, removing stains, and dealing with other various issues you may experience when cleaning and maintaining your beautiful flooring environment and blinds.



Use at Your Own Risk


We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on this website is strictly at your own risk, and we will not be liable for any losses and damages in connection with the use of our website.



Care & Cleaning – Proper cleaning and maintenance will add years to your floor. From simple tips to smart cleaning solutions, learn how to care for your new floor. A quick response to accidents will improve your clean-up results, so remember, appropriate care and cleaning will protect the investment you’ve made in your home.

Keep Doormats at Every Door – Use quality doormats outside each entrance to your home to prevent dirt, sand, grit and other substances such as oil, sand and other grime from being tracked onto your floor.

Take Special Precautions When Moving Heavy Objects – Use a dolly with wide-base air tires when moving heavy appliances or furniture. But first, put down a clean sheet of quarter-inch plywood, Masonite, or similar hardboard, to protect the floor. Never try to slide or roll heavy objects across the floor without adequate protection. Some objects may be too heavy to be moved across a hard surface floor under any circumstances.

Close Curtains or Blinds – Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most solid surface flooring to fade or discolour.

Support Furniture with Floor Protectors – For increased crush and dent resistance, support furniture with wide-bearing, non-staining floor protectors or wide-bearing leg bases/rollers. As a general rule of thumb, the heavier the item, the wider the floor protector should be.

Routinely Clean Your Floor – Routine care and maintenance are essential to maximizing the beauty and life of your flooring. Over time, normal foot traffic and soiling will cause a change in the flooring’s appearance. For hard surfaces, vacuum (without a beater-bar), dust mop or sweep the floor on a daily or weekly basis to minimize abrasive grit and dirt.


Blot up Spills and Spots Immediately – The best cure for a spill is a fast response. Blot and clean spills and spots immediately to prevent staining. Begin at the outer edge and work toward the centre to prevent the spill from spreading. Caution: Hard surface floors can be slippery when wet. Use extreme caution when walking on a wet floor.



A regular maintenance program extends the life of the original appearance of your carpet. Today’s carpet fibres are designed to hide dirt and reflect light, and they have the ability to resist soiling and stains. However, the lack of apparent soiling does not eliminate the necessity of regular cleaning.

Give your carpet the normal protection from direct sunlight that you would give to any colour fabric. Carpet should also be protected from direct sunlight to avoid colour loss.

You will need to vacuum your heavy traffic areas, such as hallways, stairs, and exterior entryways at least twice a week. Vacuum less heavily used areas weekly. For best results, use a vacuum cleaner with an adjustable beater bar or rotating brush and with a strong enough airflow to penetrate to the carpet backing.

Carpet with thick loop pile construction, particularly wool and wool-blend styles, may be sensitive to brushing or rubbing of the pile surface and may become fuzzy. For these products and those styles with a combination of thick or thin or cable yarn, a suction-only vacuum or a vacuum with an adjustable brush lifted away from the carpet is recommended so it does not agitate the pile. Be aware of vacuums that have aggressive action which may damage the surface of your carpet.

Carpet Spot Removal Procedures

In between professional cleanings you may have to spot clean your carpet. If you have a spill or spot, you must act quickly to minimize staining. The longer the delay in cleaner the stain the greater the possibility that the stain will become permanent.

Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels. Do not scrub the area! Continue to blot until the area is completely dry. Gently scrape up semi-solids with a rounded spoon and vacuum. Do not add moisture.

Carpet Spot Removal Solutions

We suggest you try the following solutions for removal of spots and stains. If you have these on hand, you will be able to handle most common spills.

Detergent SolutionMix 1/4 teaspoon of clear, non-bleach, non-lanolin, non-optical brightening dishwashing liquid per one cup of warm water. Allow the detergent to remain on the stain for eight to ten minutes. It may be necessary to rinse with water several times to completely remove residues. Never use an automatic dishwashing detergent because many contain bleaching agents that may destroy the carpet colour and damage fibres. Never use a laundry detergent of any type; because laundry detergents may contain optical brighteners (fluorescent dyes) that discolour the fibre.

Dry Powder Cleaner Use powdered carpet cleaners as per the instructions on the bottle.

Dry Cleaning FluidUse caution when using a dry cleaning fluid. A non-flammable spot removal solution is preferred. Transfer solution to the spot with a damp towel – do not apply directly to the spot since direct contact may destroy the backing.


Nail Polish RemoverTwo types of nail polish removers are available. One type contains acetone, a dry cleaning solvent. Use the same precautions as with other dry cleaning solutions. The second type contains amyl acetate, which is used in many paint, oil, and grease removers. Amyl acetate nail polish remover leaves residue that may cause rapid soiling. When using, always rinse the area thoroughly with a dry solvent, such as rubbing alcohol. Consult your warranty before using either of these products.


Laminate flooring brings the beauty of a natural wood floor and the easy maintenance of a resilient floor together so you can have the style you want and the carefree maintenance you need. While laminate flooring is remarkably durable, there is, of course, no such thing as an indestructible flooring material. By observing the following precautions, you can expect years of beauty from your laminate floor.

For general cleaning, use a dust mop or wipe occasionally with a damp cotton or cloth mop. If heavier cleaning is needed, an occasional damp mopping with a Laminate Floor Cleaner product or other mild cleaning product is suggested. Do not use soap or detergent-based cleaners, wax-based products, or any type of polish as they leave a dull, filmy residue. Do not flood your floor with water or clean with a steam cleaner.

To help eliminate fine particles of dirt and grit that act like sandpaper and will scratch any floor, vacuum or sweep daily. The vacuum head must be a felt or brush type. Be certain that the wheels of the vacuum are clean and do not damage the finish. DO NOT USE A VACUUM WITH A BEATER BAR HEAD UNLESS THE BEATER BAR IS SWITCHED OFF.

Remove spills promptly using a soft cloth a Laminate Floor Cleaner or other cleaning products recommended by the manufacturer. Be sure to keep pet nails trimmed and paws clean and free of dirt and gravel that may scratch your floor.

Place protective pads beneath furniture legs, tables, and other easily movable furniture to reduce scratches. Replace plastic casters on chairs with rubber wheels, and lift rather than slide heavy objects across the floor.

Remove shoes with spiked or damaged heels before walking on the floor. Spiked or stiletto high-heel shoes may cause damage to laminate floors due to the extremely high compressive force they generate. As added protection, use dirt-trapping walk-off mats at all exterior doors to help keep sand, dirt, and grit off your laminate floor


Things to avoid with Vinyl Floors

With the easy maintenance of a luxury vinyl floor, there is no cause for concern when it comes to spots, spills, or scuffs left by shoes. By observing a few precautions, and with proper care and maintenance, you can ensure that your luxury vinyl floor always looks its best.

For general cleaning, sweep your floor regularly (at least once a week) and be sure to wipe up spills promptly. Occasional mopping with an approved Vinyl Floor Cleaner or other manufacturer recommended cleaning solution may be needed when dirt builds up and sweeping alone is not sufficient. Please note that soap or detergent products are not recommended for luxury vinyl floors as they will leave a dulling film on the surface.

Caution: Luxury vinyl floors can be slippery when they become wet. Use extreme caution when walking on a wet floor.


Cleaning Restrictions – Do not use bleach, strong detergents, or abrasive cleansers when cleaning a vinyl kitchen floor. You should also avoid the use of scouring pads as they can scratch the surface of the material.

Punctures – Vinyl will yield when most objects are dropped on it, but if a knife or a sharply pointed piece is pressed down into it, the surface of the floor can puncture. To avoid this make sure that you use furniture pads under the legs of all furnishings in the kitchen. You should also strive to keep high heels well maintained and pet nails properly clipped.

Rubber Mats – These are popular in kitchens because they can easily catch and hold drop spills and splatters, protecting the floor below. However, if rubber is allowed to be in contact with vinyl for a prolonged period of time a chemical reaction can occur which may cause discoloration in your floor.

Dirt and Oil – Since the kitchen is a messy place, dirt and oils often build up on a vinyl floor over time. This can lead to a grimy yellowish film appearing over the surface of the material. This can be handled to some extent through regular cleaning, and or stripping of the floor.

Curtains – Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings, including luxury vinyl floors, to fade or discolour.

Furniture Supports – Support furniture with wide-bearing, non-staining floor protectors. Non-staining felt protectors are acceptable. Make sure any floor protectors made of metal are rustproof.


Cleaning Stains -The overall stain resistance of flooring is excellent, and most spills will wipe off quickly and easily with a clean white cloth. Removing certain substances may take a little extra effort. Always use a clean, white cloth for wiping up stains, and turn it frequently to avoid spreading the stain. Rinse with clean water and allow area to dry. Repeat if necessary.